THURSDAY 22 FEBRUARY 2024
OWNERS · MANAGERS · INVESTORS · TECH PROVIDERS
Scale Open Spain Schedule
10.00 – 10.30
AUDITORIUM
Opening Session
Gianpaolo Vairo, Louise Brace, and Daniela Derin, will welcome you to the very first edition of Scale Open Spain, the conference dedicated to Spanish Holiday Rental community.
SPEAKER
Gianpaolo Vairo, Louise Brace, Daniela Derin
10.30 – 11.00
AUDITORIUM
FOCUS SESSION
Happy community + happy guests = the perfect combination
Best practices to build positive community relationships and prevent neighbor complaints.
SESSION LANGUAGE
Spanish
SPEAKER
Enrique Alcántara (Stay U-nique)
11.00 – 11.30
AUDITORIUM
FOCUS SESSION
The Five Principles of Holiday Rental Investment
Want to learn more about holiday rental investment in Spain: the where, what and why? This is the session for you.
SESSION LANGUAGE
Spanish
SPEAKER
Begoña Martinez (Fidalsa Holidays)
KNOWLEDGE ROOM
FOCUS SESSION
Sustainability: the responsible approach
Learn how and why engaging in responsible initiatives for the many facets of managing or owning a holiday rental delivers sustainability for your brand reputation.
SESSION LANGUAGE
English
SPEAKER
Marc Ribail (QALIA)
THE DEMO LAB
PANEL DISCUSSION
Innovation is all about tech… or is it?
Our panellists take a deep dive into undiscovered ‘tech and ‘traditional’ trends’ in the market which are driving the future of holiday rentals.
SESSION LANGUAGE
English
MODERATED BY
Deborah Labi
PANELLISTS
Isabelle Massagé (Hotel Speaker), Shahar Goldboim (Boom Real Estech), Steve Taggert (My Getaways)
11.30 – 12.00
AUDITORIUM
FOCUS SESSION
The top 10 strategies to drive more direct bookings
Win more direct and repeat bookings with innovative strategies shared by a host that achieves over 90% direct bookings and an SEO specialist.
SESSION LANGUAGE
English
SPEAKER
Daniela Derin (Skol Apartments Marbella), Damian Sheridan (SCALE Show)
KNOWLEDGE ROOM
FOCUS SESSION
Tips for high-end holiday rental photography
Tips for high-end holiday rental photography from award winning photographer, Wayne Chasan.
SESSION LANGUAGE
English
SPEAKER
Wayne Chasan (Photography by Chasan)
DEMO LAB
FOCUS SESSION
Owners at the forefront of business technology
Addressing the importance of why, as an owner, you should be aware of the latest technology trends and how you can apply them to drive the success of your holiday rental operation. We’ll cover topics such as digital transformation, process automation, the use of data and analysis, cybersecurity and the adoption of new emerging technologies.
SESSION LANGUAGE
Spanish
SPEAKER
Paolo Oussama (Avantio)
12.00 - 12.30
Coffee break
12.30 – 13.00
AUDITORIUM
FOCUS SESSION
The beginners guide to holiday rental tax in Spain
How do I declare holiday rental income? Do I have to issue an invoice? Do I have to charge VAT? These questions and more will be answered in this session about the taxation of a holiday rental.
SESSION LANGUAGE
Spanish
SPEAKER
Yaiza Duran (Lovely Rentals)
THE KNOWLEDGE ROOM
FOCUS SESSION
How to create a sustainable holiday rental and awards you’ll reap when you do
From small gestures you can create a more sustainable holiday rental business. During this session, we’ll look at a brief analysis of why sustainable tourism is “the here and now” and learn some of the initiatives we can introduce, to create a more sustainable holiday rental. Discovering the benefit each action delivers in terms of credibility and trust.
SESSION LANGUAGE
Spanish
SPEAKER
Belén Urrutia Martínez (Sistematia)
THE DEMO LAB
FOCUS SESSION
How to control your properties around the clock while guaranteeing a good guest experience
Gabriel Perez Fernandez – Head of Sales of Roomonitor and Enrique Alcántara CEO of Stay Unique will help us understand how to achieve a good guest experience while controlling the properties and the peace of mind that everything will be managed. We work in a 24/7 industry where the guest must be attended to at all times and where we must also know what is happening at the property, maintaining a balance in the experience along with operations and coexistence. Technology and human resources help improve these aspects every day.
SESSION LANGUAGE
Spanish
SPEAKERS
Gabriel Pérez (Roomonitor), Enrique Alcántara (Stay U-nique)
13.00 – 13.30
AUDITORIUM
FOCUS SESSION
PMS, perfectly mediocre software?
How to choose a property management system (PMS) in the early stage of your scaling journey.
SESSION LANGUAGE
English
SPEAKER
Richard Vaughton (Yes Consulting)
KNOWLEDGE ROOM
FOCUS SESSION
How to become a Conde Nast Gold List Winner
Co-owner of Cortijo El Carligto shares his journey from a wisp of a dream to an award-winning luxury holiday business with a string of nominations including “best rural escape in Spain” in 2020.
SESSION LANGUAGE
English
SPEAKER
Alan Hazel (Cortijo El Carligto)
DEMO LAB
FOCUS SESSION
Optimising security and the guest experience
Would you like to know how to balance the security of your properties without spoiling the guest’s experience? Take advantage of this 30-minute session to get practical solutions for combining both. Spoiler alert: you’ll also save time!
SESSION LANGUAGE
Spanish
SPEAKER
Adriana Aguiar (Swikly)
13.30 – 14.00
AUDITORIUM
FOCUS SESSION
Using a luxury mind to double your income
How to transform a mediocre, easily forgettable holiday rental into something unique and memorable, and double your income.
SESSION LANGUAGE
English
SPEAKER
Paola Gheis (Luxury Rental Consulting)
KNOWLEDGE ROOM
FOCUS SESSION
Conquer the Vacation Rental Market: An Effective Marketing Strategy to Attract Owners
Discover step by step how to implement an online marketing strategy to boost the visibility of your holiday rental business. You will learn to create a sales landing page, employ copywriting techniques, and design a unique value proposition that convinces your target property owner.
SESSION LANGUAGE
Spanish
SPEAKER
Marta Soto (La Copy Turística)
THE DEMO LAB
PANEL DISCUSSION
No Trust, No Bookings: Are Guests Confident to Book With You?
You’ve got a great website. You have a solid booking engine. Now watch the bookings flood in, right? Wrong.
Without significant trust in your brand, there is very little chance of any traveller booking directly with you?
Join this panel of industry experts as we explore actionable ways of instilling confidence in your brand and enhancing the chances of generating more direct bookings.
SESSION LANGUAGE
English
MODERATED BY
Damian Sheridan (SCALE)
PANELLISTS
Neely Khan (I-PRAC), Christophe Salmon (Revyoos), Juan Betancor (Living Las Canteras Homes)
14.00 - 15.00
Lunch break
15.00 – 15.30
AUDITORIUM
FOCUS SESSION
Unlocking the power of niche marketing
Tailor your holiday rental to a specific traveller type and you can create a unique appeal, capturing a segment of the market that is looking for exactly what you have to offer.
SESSION LANGUAGE
Spanish
SPEAKER
Félix Zea (Ruralidays)
KNOWLEDGE ROOM
FOCUS SESSION
How to increase profits with holiday rental upsells
Holiday Rental Upsells are key to maximizing your revenue from every booking. Find out key industry trends to become more profitable today.
SESSION LANGUAGE
English
SPEAKER
Nicolas Galantini (Enso Connect)
THE DEMO LAB
FOCUS SESSION
The impact of review responses on your revenue
Review responses have an increasing impact on future reservations. We aim to provide you with facts, figures, and practical tips to leverage this often under appreciated revenue generator to its fullest potential.
SESSION LANGUAGE
English
SPEAKER
Isabelle Massagé (Hotel Speaker)
15.30 – 16.00
AUDITORIUM
FOCUS SESSION
Selling is kissing
Through a metaphor and a masterful story you will be able to clearly understand all the steps you need to create your brand, find your clients, differentiate yourself, work on your marketing, welcome more guests and be a benchmark in the holiday rentals sector.
SESSION LANGUAGE
Spanish
SPEAKERS
Pilar Carrasco (Talent Manager)
THE KNOWLEDGE ROOM
FOCUS SESSION
The Art and Science of Writing: A Workshop in Creating Content that Makes You Money
Let’s not beat around the bush: The purpose of writing content for your growing short-term rental business, is so it entices guests and partners to take action (ie, spend money with you). For this to happen, one must understand that ‘successful’ writing is a keen mix of creativity and technicality. This workshop-style session will open your mind to the power of combining artistic ingenuity with learned technical skill – and how there’s still a great deal of money to be made with words.
SESSION LANGUAGE
English
SPEAKER
Neely Khan (Writer/Story Person)
16.00 – 16.30
AUDITORIUM
PANEL DISCUSSION
Mental Health Matters: How to stay sane as a property manager
In this final session, we bring together three highly successful property managers to discuss some of the ways they stay healthy and level-headed during the busiest periods of the year.
SESSION LANGUAGE
English
MODERATED BY
Louise Brace (Rental Tonic)
PANELLISTS
Daniela Derin (Skol Apartments Marbella), Frank Ulm (Costarentals), Steve Taggert (My Getaways)
16.30 – 16.40
AUDITORIUM
Closing session of Scale Open Spain
Gianpaolo Vairo, Louise Brace, and Daniela Derin, will wrap up the most interesting sessions of the first edition of Scale Open Spain.
SPEAKER
Gianpaolo Vairo, Louise Brace, Daniela Derin
16.40 – 18.00
PATIO
Post-Show Drinks & Networking
The SCALE team invite all attendees to join us and partners for some post-show drinks and networking.